Crisis communication and issues management
When an issue or crisis hits, your communication response can make or break your biggest asset - your reputation.
Get in touchI provide steady, experienced support through issues and crises, including crisis planning, crisis management and reputation management.
From sensitive issues to major incidents, your business will be in safe hands from the very first hour.
Crisis communication plan
A strategic response plan developed specifically for your business, ready to put into action to project your organisation's reputation.
On-going issues and crisis support
Monthly support to assess risks, maintain your crisis plan and provide on-call advisory services for any unexpected issues or crisis.
Immediate crisis support
An immediate response to your crisis happening now. For help in those first few crucial hours.
Draw on my decades of experience in a wide range of issues and crises including major construction incidents, widespread public transport disruptions, budget issues, personnel issues and project delays.
Get in touch to discuss your needs.Crisis communication plan
When the worst happens, you need a bulletproof plan in place to ensure your reputation is protected - one specifically designed for your business.
A strategic crisis communication plan gives you the guidance you need to act fast and help minimise reputational damage when things go wrong.
Each crisis communication plan includes:
- Stakeholder mapping - both internal and external
- First eight hours roadmap, including a checklist to ensure nothing is missed
- Crisis governance structure including roles and escalation pathways
- Scenario planning and risk identification
- Risk matrix and decision making protocols
- Defined organisational key messages
- Holding statement templates
- Media and regulator response protocols
- Internal communications framework
- Social and digital response guidelines
- 2–3 executive working sessions
- Final bespoke crisis communication plan
On-going issues and crisis support
Fractional issues management and crisis communication support for your business. Keep a crisis communications expert on-call for when issues or crises occur.
- Bespoke crisis communications plan, including everything listed above
- 10 hours advisory support per month
- Priority on-call response, for immediate help from someone who understands your business in the first few hours of a crisis or issue
- Quarterly crisis communication plan reviews to ensure currency
- Half-yearly executive briefing
- Issue monitoring relevant to your industry
Immediate crisis support
The first hours of an issue or crisis are critical.
Get in touch immediately for personalised communications support to help navigate your issue or crisis.
Get in touch