Who we are
Natalie Calderwood Consulting ("we", "us", "our") provides media, communications and crisis advisory services in Australia.
What personal information we collect
Depending on how you interact with us, we may collect:
- name and contact details (such as email address and phone number)
- business details (such as company name and role)
- information you provide in enquiries, forms or correspondence
- website usage information (such as IP address, browser type and pages visited)
- any other information you choose to provide to us.
How we collect personal information
We generally collect personal information directly from you when you:
- contact us by phone, email, social media or through our website
- engage us for services
- subscribe to updates or request information.
We may also collect information automatically through cookies and analytics tools when you use our website.
Why we collect, hold and use personal information
We collect, hold and use personal information to:
- respond to enquiries and provide requested services
- manage client relationships and communicate with you
- improve our website, content and service delivery
- comply with legal and regulatory obligations
- send relevant updates about our services (where permitted by law).
Disclosure of personal information
We may disclose personal information to:
- our service providers (for example, IT, website hosting and analytics providers)
- professional advisers (such as legal and accounting advisers)
- regulators, courts or government agencies where required by law.
We take reasonable steps to ensure third parties handle personal information in accordance with applicable privacy laws.
Overseas disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in a way that is consistent with Australian privacy law.
Cookies and analytics
Our website may use cookies and similar technologies to improve user experience, understand website traffic and support site functionality. You can control cookies through your browser settings.
Storage and security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Access and correction
You may request access to personal information we hold about you and request correction if it is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, contact us using the details below.
Complaints
If you have a privacy complaint, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
For privacy enquiries, access/correction requests, or complaints, please contact:
Natalie Calderwood Consulting
Email: natalie@nataliecalderwood.com
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.